LASH PRODUCT QUESTIONS
Shipping Policy
🌍 UK Orders
(Standard £3.88)
- 2-4 Working Days
- FREE on orders over £100
(UK Next Day £4.58)
- Order by 1PM
- If you've ordered on a Weekend, your package will arrive on the coming Monday-Tuesday.
🌍 EU Orders
(EU International £14.99)
- Express Shipping with UPS
- 3-5 Business Days
🌍 ALL OTHER International Countries
(Inc. USA, Australia, UAE)
(Worldwide International £14.99)
- Express Shipping with UPS
- 3-5 Business Days
Product Refunds and Returns
⏱ We accept returns within 14 days for unused, untampered items in their original condition.
📬 Buyer is responsible for return shipping.
⚠️ No refunds if the item arrives after 14 days or goes missing in transit.
💬 Need help? Reach out via our Contact Page.
IN-PERSON COURSE QUESTIONS
Where are your in-person courses located?
📍 Our In-Person courses are home based in East London, UK.
📲 Full details of location and futher course information is sent upon booking
Who is the awarding Body of your accredited courses?
All of our In-Person courses are approved by The CPD Group and accredited by TBP (Trusted Beauty Professionals).
Can I pay for my course in instalments?
✅ Our courses offer flexible-payment schemes with Klarna.
💳 Buy Now, Pay Later or choose the Pay In Instalments option.
Are the in-person courses 1:1?
✅ All of our in-person courses are 100% 1:1, designed to provide personalised, hands-on training.
✨ We specialise in one-on-one learning to ensure every student gets the focused support they need to truly master their craft and grow with confidence.
In-person Course Refund Policy
⚠️ No returns or refunds for digital downloads, online courses or in-person services due to the nature of these products.
ONLINE COURSE QUESTIONS
Will I receive a qualification certificate upon completion of online course?
✅ All online courses offer qualification.
📜 Take-away a certificate of completion upon completion of course.
Online course Refund Policy
⚠️ No returns or refunds for digital downloads, online courses or in-person services due to the nature of these products.
LASH SERVICE QUESTIONS
Where are your lash appointments located?
📍 Our Lash Services are home based in East London, UK.
📲 Postcode is sent upon booking and Full address is sent 24 hours before appointment.
Rescheduling, Cancellation and Lateness Policy
Our Service policies can be found on the booking page of www.hashhouse.as.me (click here)
FREE UK SHIPPING
On all orders over £100
INTERNATIONAL SHIPPING
Global shipping available
PREMIUM QUALITY
Designed to last